- All
- GENERAL
- SHIPPING
- RETURNS & EXCHANGES
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GENERAL
YOU CAN PURCHASE FITSHKA EXCLUSIVELY ON OUR OFFICIAL WEBSITE FITSHKA.STORE.
OUR COLLECTIONS ARE RELEASED IN LIMITED QUANTITIES. SIGN UP FOR OUR EMAIL UPDATES TO BE THE FIRST TO KNOW ABOUT RESTOCKS AND NEW ARRIVALS.
CREDIT CARDS
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER CARDS. PAYMENT IS AUTHORIZED AT THE TIME OF PURCHASE AND CAPTURED ONCE YOUR ORDER HAS BEEN SHIPPED.
PAYPAL
WHEN SELECTING THIS OPTION AT CHECKOUT, YOU WILL BE DIRECTED TO THE PAYPAL SITE TO LOG IN AND REVIEW BEFORE CLICKING 'PAY NOW'. ONCE THIS TRANSACTION IS COMPLETE, YOU WILL RETURN TO FITSHKA.STORE. PLEASE MAKE SURE YOUR ADDRESS IN PAYPAL IS UP TO DATE.
ONCE AN ORDER IS PLACED, WE CANNOT GUARANTEE MODIFICATIONS. PLEASE CONTACT US IMMEDIATELY, AND WE’LL DO OUR BEST TO ASSIST.
ORDERS CAN BE CANCELED WITHIN 1 HOUR OF PLACING THEM. AFTER THAT, PROCESSING BEGINS, AND CANCELLATIONS ARE NOT GUARANTEED.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
SHIPPING
ORDERS ARE PROCESSED WITHIN 2-3 BUSINESS DAYS. DELIVERY TAKES 8-10 BUSINESS DAYS.
WE OFFER STANDARD AND EXPRESS SHIPPING OPTIONS. SHIPPING COSTS AND DELIVERY ESTIMATES ARE CALCULATED AT CHECKOUT.
ONCE YOUR ORDER SHIPS, YOU’LL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING LINK TO MONITOR YOUR DELIVERY.
IF YOUR PACKAGE IS LOST OR STOLEN, CONTACT OUR SUPPORT TEAM IMMEDIATELY. WE RECOMMEND ADDING ROUTE INSURANCE AT CHECKOUT FOR EXTRA PROTECTION.
PLEASE WAIT 24-48 HOURS, AS CARRIERS MAY MARK PACKAGES AS DELIVERED PREMATURELY. IF IT DOESN’T ARRIVE, CONTACT US FOR HELP.
YES, WE SHIP TO MANY COUNTRIES. SHIPPING COSTS AND DELIVERY TIMES WILL BE CALCULATED AT CHECKOUT.
RETURNS & EXCHANGES
WE OFFER RETURNS FOR STORE CREDIT OR REFUNDS TO YOUR ORIGINAL PAYMENT METHOD WITHIN 30 DAYS OF DELIVERY. ITEMS MUST BE UNWORN, UNWASHED, AND IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED.
TO START A RETURN, CONTACT CUSTOMER SUPPORT FOR ASSISTANCE.
WE CURRENTLY DO NOT PROCESS DIRECT EXCHANGES. SIMPLY RETURN YOUR ITEM FOR STORE CREDIT AND PLACE A NEW ORDER.
REFUNDS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURNED ITEM. YOU’LL BE NOTIFIED VIA EMAIL ONCE IT’S COMPLETED.
YES, INTERNATIONAL ORDERS CAN BE RETURNED, BUT RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.